Shipping Policy

At Lumina Boutique, we are dedicated to processing and delivering your order as quickly and accurately as possible. Please review the information below for details about our shipping and delivery policy.

Processing Time

All orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a confirmation email with your tracking details.

Delivery Time

Estimated delivery usually takes 3 to 7 business days, depending on your location. Please note that delays may occur during busy periods, such as holidays, or due to customs clearance procedures.

Shipping Method and Origin

To provide our customers with the latest collections, orders are shipped directly from our main supplier in China. Depending on your country or region, your order may be subject to import duties, taxes, or customs fees. These additional charges are the responsibility of the customer.

Shipping Costs

Shipping fees are calculated and shown at checkout. The final cost may vary depending on the package weight, delivery destination, and selected shipping method.

Shipping Responsibility and Liability

Delivered Status: Once the tracking information confirms that a package has been delivered to the address provided at checkout, responsibility for the package rests with the customer.

Address Accuracy: Please make sure your shipping address is complete and correct before placing your order. Any address errors must be reported to us within 24 hours after the order is placed. We cannot be held responsible for orders shipped to an incorrect address entered by the customer.

Contact Us

For any questions regarding your shipment, please contact our support team at hello@lumina-chicago.com.