Terms And Conditions

These Terms and Conditions apply to all purchases made through the Lumina website. For any inquiries, you may contact us at hello@lumina-chicago.com.

  1. Scope of Application

By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.

  1. Product Information

We make every effort to ensure that all product descriptions, images, prices, and other information on our website are accurate and up to date. However, errors, inaccuracies, or omissions may occasionally occur. We reserve the right to update, correct, or amend any information at any time without prior notice.

  1. Orders and Payment

Orders will be processed once full payment has been received. The available payment methods may differ depending on the customer’s country or region. Customers are responsible for checking which payment options are available for their location before completing a purchase.

  1. Processing and Delivery

Order Processing Time: 1–3 business days.

Estimated Shipping Time: 3–7 business days, depending on the delivery location.

Shipping Origin: Orders are shipped directly from our supplier in China.

  1. Returns and Cancellations

For information regarding returns, cancellations, eligibility, and procedures, please refer to our separate Return Policy.

  1. Limitation of Liability

We are not liable for any loss, theft, or damage after an order has been marked as delivered by the shipping carrier to the address provided at checkout. Customers are responsible for ensuring that their shipping address is accurate, complete, and secure.

  1. Intellectual Property

All website content, including text, images, graphics, logos, and other materials, belongs exclusively to Lumina. This content may not be copied, reproduced, modified, distributed, or used without our prior written permission.

  1. Complaints and Disputes

Any complaints, concerns, or disputes may be submitted in writing to hello@lumina-chicago.com. We aim to respond to all customer inquiries within 5 business days.

  1. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of Hong Kong.